TriMation for State & Local Government
Teams who need joined-up data, faster workflows and clearer citizen/service outcomes.
Join up your existing systems and digitise requests with auditable workflows - giving leaders a single real-time view, simpler compliance, and low/no-code tools your team can use to change fast.
Our focus in supporting government
- Make compliance easier (and auditable). We turn paper/email steps into governed, timestamped workflows with approvals and evidence—so processes stand up to scrutiny and export cleanly to records tools.
- Get a single view without rip-and-replace. We connect finance, asset, records, identity and line-of-business apps so data moves reliably and is visible in one place, with retries, alerts and an error inbox so issues don’t hide.
- Do records properly, automatically. At the right step, we auto-declare the official record to your EDRMS (Electronic Document & Records Management System) with the correct metadata and a link back to the case.
- Cut the audit and governance load. Dashboards, scheduled packs and traceable decisions reduce the scramble for evidence. Activity logs and API governance provide versioning, access control and usage policies.
- Reduce vendor lock-in and licence waste. Central integration shows what’s used (and not), while light self-service apps replace “everyone needs a seat” with simple, role-based portals.
- Faster, clearer reporting. Joined-up datasets feed real-time dashboards and scheduled ELT/committee packs—no spreadsheet stitching to tell the story across services.
How we can help government
- Empower your team to make changes. No/low-code designers let admins add fields/pages, change rules and build new flows safely; we handle the heavy lifts and keep guardrails in place.
- Bring in AI with guardrails. Start from governed, joined-up data and add AI for summarising, triage and insights inside controlled workflows—with audit trails and opt-in by design.
- Quick wins, then scale. Start with a low-risk pilot that delivers visible value in weeks; extend to more services as confidence grows.
Easy to buy. We work within common AU procurement paths (including panel/RFQ options like LocalBuy) or your standard process—clear scope, milestones and reporting.
Adoption that sticks. Short role-based training, simple admin playbooks and light governance so teams actually use (and improve) what’s delivered.
Data residency & flexibility. AU-first hosting options, clear retention settings and integration patterns that fit your existing stack—so you stay compliant without re-platforming.
Out of the box solutions
School improvement management system
Plan, track and evidence improvement initiatives across multiple schools with progress dashboards.
Creatio
No-code and low-code process platform – build workflows & dashboards yourself without a developer. Full training and start-up provided.
Workato
Connect your systems, apps and automate tasks across them, securely and at scale.
Tailored solutions you can automate now
Requests & Compliance
Plan, track and evidence citizen-facing work with clear, auditable steps.
Complaints & enquiries (triage, SLAs, evidence packs)
FOI/RTI requests (clock/pauses, redaction, decisions)
Permits & approvals (lodgement → referrals → decision → record)
Animal management (registrations, renewals, inspections)
Operations & Service Delivery
Speed up day-to-day services and keep residents informed.
Service requests (roads, bins, lighting, parks)
Facilities & venue bookings (approval → invoice → access)
Contractor onboarding, KPI tracking, non-conformance workflows
Auto-updates to citizens at each stage
Records & Reporting
Do records properly and give leaders a single view.
Auto-declare to EDRMS (Electronic Document & Records Management System)
Apply correct class/retention; link back to the case
Executive dashboards; scheduled ELT/committee packs
Zero spreadsheet stitching
Security & Assurance
Meet the baseline and spot issues before they bite.
Essential Eight uplift helpers (MFA rollout, admin access, patch/backup attestations)
Integration health (error inbox, retries, alerts)
Audit trails across cases and approvals
Simple registers with reminders and reports
Our experience in Government
We’re committed to working with the government.
We joined Local Buy to make it faster and easier for Queensland, Northern Territories, & Tasmania State Governments and Local Councils to work with us.
We are pre-qualified, compliant, and ready to go, with less paperwork and quicker starts. and procure us quickly and compliantly.
We also support councils and agencies nationwide
How we deliver
We start small, show value fast, then scale with your team in control
1.
Discover & prioritise (quick wins first)
Map your systems, pain points and success measures. Agree the best way to work together.
Autonomous: you take the reins from the beginning: Define a small, ownable scope. Pick first workflows, set standards and a simple admin playbook.
Hybrid: we work together: Co-design the backlog; we take the tricky integrations and data work, you own day-to-day changes.
Accelerate: we do the heavy lifting: Deep-dive configuration plan, data and migration approach, dates and governance set up front.
2.
Prove value (pilot with real data)
Ship a small, real workflow plus a live dashboard using your data.
Autonomous: Your team configures Creatio pages/flows and starter Workato data process steps with our coaching; simple online form/portal goes live; quick wins measured.
Hybrid: We co-build the pilot; we handle integration heavy lifting, you build forms/reports; knowledge transfer baked in.
Accelerate: Full pilot slice delivered end-to-end (workflows with robust steps, portal screen, test migration) with change communications ready
3.
Roll out (train, document, govern)
Expand workflows, harden integrations, and get people using it confidently.
Autonomous: You roll out with our reviews; train-the-trainer, admin toolkit, and safety rails for no/low-code changes.
Hybrid: Shared sprints – advanced workflows and integrations by us, everyday updates by you; documentation and permissions/governance in place.
Accelerate: End-to-end delivery to the timeline – online portals, dashboards, staged environments, testing, training, and a clean handover pack
4.
Improve & scale
Keep momentum with small enhancements and clear priorities.
Autonomous: You add new flows, fields and reports; we review monthly, tidy recipes, and guide where needed.
Hybrid: Split the work – steady improvements, upskilling, new data sources and alerts as needs evolve.
Accelerate: Move to a light retainer or full handover; optimise, add modules, and scale to more sites when ready.
We’ll confirm the model during Discovery – and you can switch models as your team’s capability grows.
Frequently asked questions
Are Creatio and Workato “government-ready”?
Scale & maturity: Creatio is a global no-/low-code platform used by thousands of organisations in 100+ countries and secured US$200m funding at a US$1.2b valuation in 2024 to accelerate its AI-native roadmap.
Independent recognition: Workato is a Leader and furthest in vision in Gartner’s 2025 iPaaS Magic Quadrant; Creatio is a Visionary in Gartner’s 2025 Sales Force Automation Magic Quadrant.
Proven in regulated sectors: Creatio publishes public-sector solutions and references alongside finance, telecom, and other tightly governed industries—i.e., places where uptime, auditability, and controls matter.
Security & compliance:
Workato: ISO 27001 & 27701, SOC 1/2 Type II, PCI-DSS L1, HIPAA, and has completed an IRAP assessment against the Australian Government ISM at PROTECTED – relevant for AU public sector workloads.
Creatio: ISO 27001–certified Information Security Management System; security posture documented for enterprise buyers.
What this means for government: you’re adopting platforms already audited and battle-tested in high-control environments, with AU-relevant assurances (IRAP) and enterprise certifications. We then tailor them to council/agency workflows (requests, permits, complaints, FOI/RTI), align records to your EDRMS (Electronic Document & Records Management System), and help uplift Essential Eight basics – without forcing a rip-and-replace of your core systems.
Do we have to replace our core systems?
No. We connect what you already have, add online forms and workflows, and deliver joined-up reporting. If you later decide to retire modules, we can do it step-by-step with low risk.
Moving off legacy is hard. How do we avoid disruption?
We use a staged path: read-only sync → small pilot → dual-run on a safe process → cutover in a low-risk window, with rollback ready, comms/training planned, and records declared to your EDRMS (Electronic Document & Records Management System) at the right steps.
Can you help us align with the Essential Eight?
Yes. We design practical uplift across the Essential Eight (the government’s eight baseline security controls – updates, backups, MFA (Multi-Factor Authentication), etc.), including simple registers, approvals, alerts and evidence for audits.
How do you monitor integrations and avoid “silent failures”?
A central error inbox with retries/alerts (Workato), plus runbooks your ICT team can follow. Leaders see status; support sees what to fix.
Is this secure and compliant for government?
Yes – SSO, role-based access, audit trails, encryption and backups. We align to AU privacy expectations and your internal security policies.
Can our team make changes themselves (no/low-code)?
Yes. In Creatio, admins can add fields/pages, create new flows and update rules without vendor tickets. We coach and review for safety.
What skills do we need in-house to benefit from no/low-code?
A practical business admin (forms/fields/rules), an ICT generalist (integrations/governance), and ideally a data/reporting lead. We upskill your team.
How are integrations run and monitored?
Workato recipes with retries, alerts and a central error inbox for ICT, plus runbooks. Nightly or near-real-time where it matters.
Can you help with Essential Eight uplift?
Yes – practical steps across the eight controls (updates, backups, MFA (Multi-Factor Authentication), etc.) and simple registers/approvals/alerts so progress is visible and auditable.
Where is our data stored and who owns it?
You own your data. We configure safe access, backups and retention. AU data-residency options available.
How long until we see value?
Pilot in 2–4 weeks (a real workflow + dashboard). Rollouts typically 4–8 weeks, scoped to your priorities and committee/term dates.
Do you support on-prem as well as cloud systems?
Yes. We work with both, using secure connectors and sensible sync patterns.
What about accessibility?
Online forms and portals are designed to meet WCAG 2.1 AA where feasible (clear labels, keyboard access, contrast, alt text).
Can you support FOI/RTI workflows?
Yes – intake, fee checks, statutory clocks/pauses, redaction, decision letters, publication logs, and record declaration to EDRMS.
How do you approach AI safely?
Guardrails first: governed datasets, transparent logic, opt-in use, redaction where needed, audit trails and clear owner accountability.
How do we procure you?
Queensland, Northern Territories, & Tasmania State Governments and Local Councils can procure us quickly and compliantly through Local Buy.You can engage us via LocalBuy LB308 (where applicable) for a streamlined RFQ/quotation pathway, or through your standard procurement process.
What training and handover do we get?
Train-the-trainer, short how-to videos, an admin playbook and governance templates. We can also provide a managed improvements plan.
What does pricing look like?
Scoped per project. Starter/pilot options available. Platform licences and connectors are billed separately.